Shipping Policy

DeOrigen operates with the delivery modes enabled for each product and destination.

• Local warehouse: dispatch from inventory available in the buyer's country or region, subject to partner logistics availability.
• From Colombia: direct dispatch from farm, producer, or origin warehouse, with timelines subject to export, transit, and customs processes.

Shipping costs, coverage, and conditions may vary depending on destination, weight, mode, and current MVP operating stage. Available information will be shown before closing the order or confirmed by the operations team when applicable.

Once an order is dispatched, DeOrigen may register the carrier and tracking number so they can be consulted in the order detail and related operational communications.

Delivery times are estimates. Delays may occur due to validation, weather, customs, demand spikes, or carrier issues. When a relevant incident occurs, we will communicate it through the contact channels registered for the order.